An AI agent that understands your customer's full history, resolves complex issues, escalates intelligently, and learns from every interaction — reducing support costs while improving satisfaction.
Reads the customer's complete history — orders, past tickets, previous interactions — before responding, so every reply is relevant and informed.
Handles queries across WhatsApp, website chat, email, and social media — with a unified view of each customer regardless of channel.
Takes actions — processes refunds, updates orders, sends replacements, schedules callbacks — not just answers questions. A true support agent, not a FAQ bot.
Detects when human empathy or authority is needed — escalates immediately with full context so your team can resolve without asking the customer to repeat themselves.
Reviews resolved tickets to learn from successful resolutions — improving accuracy and expanding knowledge over time without manual retraining.
Responds in the customer's preferred language — Hindi, English, or a natural mix — just like a trained Indian support team member would.